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PlaidCloud

Weave Email — Hear About Problems Without Opening PlaidCloud

Description

Section titled “Description”

Weave can email you, so you hear about a problem without keeping PlaidCloud open. There are two kinds of email, and you turn each one on for yourself:

  • An alert when a workflow run ends and Weave finds a serious problem for you to look at: a failed run, or a workflow, step or schedule set up in a way that can’t work. You get it for the problems Weave would tell you about in PlaidCloud, usually because you ran the workflow last or someone assigned the problem to you.
  • A daily summary of the problems Weave told you about that you haven’t read yet, sent at the time you choose.

Both are off until you turn them on.

Turn Weave Email On

Section titled “Turn Weave Email On”
  1. Click the Weave button in the Weave dock’s header.
  2. Choose Weave email….
  3. Under Your email, tick either or both:
    • Email me when Weave finds a serious problem for me to look at
    • Email me a daily summary of problems Weave told me about that I haven’t read, and choose its Time.
  4. Click Save.

Times are in your own time zone, the one your browser uses when you click Save. The window shows it beside Time. If you turn the daily summary on after that time of day, the first one comes within the hour.

If PlaidCloud can’t be reached when you click Save, the window says Your email choices could not be saved. Try again in a moment. and stays open.

To stop the emails, clear the boxes and click Save.

What an Email Says

Section titled “What an Email Says”

Each email names the project, and each problem’s workflow, step, table or metric together with the kind of problem, for example “Month End” (workflow) — Last run failed. It links to the project’s Weave tab, where you can read the full finding.

An email never includes figures or values from your data. The sentence Weave shows in PlaidCloud can quote them, so the email leaves it out.

Weave checks what you can see before it sends anything. Each email is built from Weave’s checks run as you, so it never names something your access hides, and you get nothing about a project you can no longer open.

The daily summary lists a problem until you read it on the Weave tab or the problem goes away, so a problem you were alerted about yesterday and haven’t read is in today’s summary too. With nothing unread, no summary is sent.

For Administrators

Section titled “For Administrators”

Workspace administrators see a Workspace section in the same window.

  • Allow Weave to email members of this workspace is on until you clear it. With it off, Weave sends no email to anyone, and each member’s window says Your workspace administrator has turned off Weave email.
  • Quiet hours, From one hour Until another, hold alerts back. Quiet hours apply in each member’s own time zone, and can run past midnight, for example from 20:00 until 07:00. An alert found during quiet hours is sent when they end, if the problem is still there and the member hasn’t read it. Quiet hours don’t affect the daily summary, which goes at the time each member chose.

Each change is recorded in the workspace’s Security Log, with who made it and when, for example Turned off Weave email.